City of Dallas announces payment downtime due to system maintenance
Dallas, Texas – The City of Dallas has announced an upcoming system maintenance that will affect various payment services. This scheduled maintenance is set for Sunday, November 3, 2024, and will last from 1 a.m. to 1 p.m.
During this 12-hour window, customers will be unable to access online payment services through DallasGo or make telephone payments to Dallas Water Utilities (DWU). The city apologizes for any inconvenience this may cause to its residents and urges them to plan accordingly.
For those who need to make payments during this period, alternative DWU payment locations are available. Customers are encouraged to visit this link for more information on where they can conduct their transactions offline.
This maintenance is part of the city’s efforts to ensure the continued reliability and security of its online and telephone payment systems. The City of Dallas appreciates the understanding and cooperation of all its residents during this essential system upgrade.
